Date: Sun, 12 Feb 2006 15:06:30 -0500
Subject: [irlp] IRLP Support mechanisms

There are basically three support channels (in no particular order)...

1. The first channel is right here on yahoogroups. irlp  
@yahoogroups.com is a great place to ask general questions about  
hardware (including radios), software, custom scripts to do a  
particular task, etc.  Literally anything related to operating IRLP  
is okay here.  Areas related to Linux system administration,  
configuration of non-IRLP features (like sendmail, echoirlp, general  
web server set up) and other non-IRLP areas are better handled  
elsewhere.

2. Use installs @irlp.net for questions that very specifically relate  
to an issue you may be having with installing IRLP on your specific  
computer. installs @irlp.net is the ONLY address where you should  
send any password information. Installs is run on a private machine  
and information sent there, stays there. e-mail to installs actually  
opens a trouble ticket that all of the installation team has access  
to. We frequently work together solving various technical issues. All  
questions about PGP authentication are handled by the Installs team.   
Installs does not work on any of the custom scripts contributed by  
the user community. A better place to ask those questions, is the  
author of the script directly, or here on yahoogroups.  We also will  
not touch a node that has EchoIRLP installed on it, regardless of the  
problem.

3. problems @irlp.net was set up primarily to handle reflector access  
issues. The reflector owners and cops see e-mail sent to problems,  
and all automatic messages sent from a reflector that blocks your  
node are sent from problems @irlp.net.  It is important to include  
problems @irlp.net when replying to a blocking message you may receive.

Summarizing, node break-fix and IRLP software installation questions,  
i.e. true "service calls" go to installs @irlp.net.  Reflector access  
(blocks, etc) go to problems @irlp.net. Nearly everything else (how  
do I hook up a dimflozzet to my IRLP node?; operating questions;  
etc.) goes to irlp @yahoogroups.com.

There is also the questions @irlp.net list, but this is used  
primarily to field general questions from folks outside the network  
looking for information about IRLP.

-Dave K9DC

Feburary 13, 2006